Our Refund and Returns Policy
At BSG Boutique, we believe in transparency and customer satisfaction. Our Refund and Returns Policy is designed to ensure you feel confident in your purchases. If you’re not completely happy with your order, let us know, and we’ll work to make it right. We’re here for you.
Understanding Our Refund Policy
Returning an item is straightforward. If you’re not completely satisfied, you can request a refund or exchange within 30 days of purchase. Our products must be unused and in their original packaging. To initiate the process, please fill out our returns form and we’ll guide you through the next steps.
Frequently Asked Questions
Here’s what you need to know about refunds and returns.
You can return any unopened item within 30 days. Just make sure it’s still in its original packaging. If you’re unsure, reach out to us for guidance!
To start your return, please contact our support team via email or phone. We’ll provide you with the steps to follow and the return address.
Yes, we allow exchanges for different sizes or colors. Just follow our return process to send back the item and let us know what you need in exchange.
Refunds are typically processed within 5-7 business days after we receive your return. You’ll get an email notification once it’s completed.
If you receive a damaged item, please contact us immediately. We’ll assist you with returning it and getting a replacement or refund.
Still have more questions?
If there’s anything else you’re wondering about or need help with, don’t hesitate to reach out! We’re here to help you every step of the way.
Quality Assurance
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